Mr Carpet Underlay - Saving the world from high prices - Sales Hotline - 0800 599 9898 - Freephone

Terms and Conditions

This website is owned and operated by Carpets Direct (GB) Ltd (otherwise referred to on this website as "Carpets Direct (GB) Ltd" or "Mr Carpet Underlay", 'we', or 'us'), a company registered in England and Wales Company Registration Number 5015200.

These terms and conditions apply to your use of this website, including any orders that you place. Please read these terms carefully before using this website. Using this website or ordering any item from this website by any means,indicates that you fully accept these terms regardless of whether or not you choose to accept them by "agreeing" via the website shopping cart or placing the order via the telephone. If you do not accept these terms, do not use this website.

These terms and conditions do not affect your statutory rights.


Other than personally identifiable information, which is covered under the Carpets Direct (GB) Ltd,s Privacy Policy in these Terms and Conditions, any material you transmit or post to the website shall be considered confidential.

We shall have no obligation with respect to such material and shall be free to use the information for the purpose of processing orders only and for delivering the ordered items to you,otherwise we shall not pass any details to any third party unless for fraud Investigation.

Access to the Website

We will try to ensure that the website is available 100% of the time for our customers. However, we shall not be liable if this website is unavailable at any time and for any period, irrespective of the reason.

Copyright and Database Rights

Unless otherwise stated, the copyrights and other intellectual property rights for all material on this website are owned by Carpets Direct (GB) Ltd. You may not download and print extracts from this website for your commercial use without our express permission.

Any rights not expressly granted in these terms are reserved.

Payment Cards accepts Visa and Mastercard credit cards and Maestro, Delta, Visa Electron and Solo debit cards and payments via Paypal.

Placing an Order

When you place an order through the website, we will send an e-mail to confirm that we have received the order. All orders are subject to these Terms and Conditions.

Carpets Direct (GB) Ltd cannot accept an order from customers until payment is received in full for all products and any related delivery charges.

Orders placed through the website represent an offer to purchase a product. It is accepted for each product when we send you an e-mail to confirm that the order has been received.

We reserve the right to reject any order for any reason.

All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible. In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock, refunding the purchase price of any unavailable product where payment has already been made.

Please note that part roll/sq.m orders of carpet underlay may at times have to be supplied in more than one piece but at a maximum of two pieces.



All Orders will have delivery charges as set out on our delivery information page.

Premium Deliveries | We aim to get the delivery there on the day specified which we are proud to state happens 98.7% of the time but please allow upto 72 hrs.

Economy Deliveries | Upto 3-5 working days from dispatch.Please check the couriers tracking e-mail which is sent on the evening the goods are dispatched which will inform you of when the goods are Out For Delivery and aslo give a delivery slot..

Pallet Service | Some larger orders are delivered by Pallet Service and are a kerbside drop only.Should no one be in to receive the delivery and redelivery charge will be made of £35.00 plus vat.

In the very unlikely event that your goods are delivered late we will upon receipt of written or e-mailed notification from you,refund the delivery charge from the service ordered to the service received. For Economy deliveries this will be a 50% refund on the delivery charge.Non delivery claims for goods that have been marked by the couriers as "attempted"will be rejected.

Whilst we expect your order will be delivered in good condition,you agrree to checking the products prior to arranging any fitting or booking any trademan.

For all orders you or your agent MUST CHECK THE GOODS ON ARRIVAL for any VISIBLE signs of damage,in the unlikely event of damage then the couriers sheet must be marked "DAMAGED" as failure to do so will invalidate ANY INSURANCE CLAIM and we will NOT send a replacement.

Do not mark as "UNCHECKED" or any other phrase other than the phrase "DAMAGED"

If you are unsure or do not have time to check the items then mark as "DAMAGED" before signing.

You can cancel any order upto 36 working hours prior to delivery but once dispatched the outgoing and any return carriage charges become payable and any resonable administration charges to a maximum of £75.00 plus vat.

Carpets Direct (GB) Ltd can only deliver to mainland UK (Great Britain) addresses.

Carpets Direct (GB) Ltd does not offer delivery to remote or any off-shore location, including but not limited to the Inner and Outer Hebrides, Orkney, Shetland, Isle of Man.

All orders will be delivered to a single address.

Carpets Direct (GB) Ltd and the couriers will endeavour to deliver your goods on the estimated delivery day or within a reasonable time thereafter & to a maximum of 30 days from order, but does not guarantee the date and time for delivery and shall not be liable to the Customer for any losses or claims of any kind whatsoever in respect of any delay

Once orders have been dispatched the carriage/return charges will become payable by the customer.

To keep delivery charges as low as possible we do not offer any compensation for failed deliveries on Standard UK delivery options.

All deliveries must be received and signed for by a person over the age of 18.

If no one is available to take the delivery, we will leave details at the delivery address to rearrange the delivery. Should no-one conatct the carriers within 3 working days the items may be returned to us and we would refund the order value less the delivery and return carriage costs,this excludes pallet service and a £35.00 plus vat redelivery charge will become payable..

Due to insurance guidelines, delivery personnel are unable to enter premises and some larger orders maybe to the kerbside only. The recipient of the goods is responsible for any additional lifting once the initial delivery has been made. For deliveries to flats,the delivery will be to the main ground floor door.

To ensure a problem free shopping experience you agree to check your order in full to ensure that the goods ordered are complete undamaged or faulty. prior to arranging and the fitting or use.

All shortages/damages must be reported to us within 48hrs to enable a refund or replacement to be sent.


The prices displayed on the website are largely the same as the in-store prices, however we may offer different prices for products purchased from the website. These prices may be higher or lower than in our stores.

All prices including delivery charges are exclusive of Vat @ 20%

Carpets Direct (GB) Ltd VAT registration number is 829 7463 84.

Our site contains a large number of products, and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will at our discretion either contact you for instructions before dispatching the product, or reject our order and notify you of such rejection.

All prices are subject to change without prior notice.


You may cancel orders at any time before they are dispatched to you.

E-mail including your order number, postcode and contact telephone number or simply call us free on 0800 599 9898.

Returns and Refunds

If you want to return a product for any reason, we promise to give you a refund, excluding any delivery and return charges, within 7 days of the date it is delivered to you.

In the unlikely event that a product is faulty or it has been damaged during delivery, we will exchange the product or provide you with a full refund excluding "No signature required" or "Left as instructed" delivered items.Notification of any defect must be made within 48 hours of the product being delivered to you. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange but should a damaged in transit or known faulty product be used,we will not accept any liability for its performance or consider any claim.

Unused and over ordered products can be returned to us at

Carpets Direct (GB) Ltd,Unit 3 Riverside Works,Reservoir Road,Hull.HU6 7QD

with proof of purchase for a refund less a 20% handling charge less any delivery or collection charges.

Unfortunatley due to our low trade prices we are unable to offer any free returns.

Collection of the product can be arranged through the following websites or any other at your expense.

You can obviously return the goods via any carrier service should this be more convenient to you.

We require the return of the products within 7 days of the request being made.

Certain products offered on the website have specific, stated delivery times which supersede the standard next-day delivery proposal (please see individual product details on the website).

Referred to as 'special order', 'extended lead time' or 'supplier-delivered' products, these items can be shipped directly from Carpets Direct (GB) Ltd' suppliers. In the unlikely event that a special order product is faulty, the item can be returned to us, with proof of purchase, for a full refund (including delivery charge). Alternatively, collection of the product can be arranged through our nominated carrier, where the cost of the return will be at our expense. Should a special order product need to be returned for any other reason,you must return the item to us, with proof of purchase, for a full refund (excluding delivery charge).

Please note that made-to-measure items may not be returned unless they are faulty.

All refunds will be made within 14 days of notification to the account originally used to purchase the product.

See our Refunds and Returns section for additional details on product returns.

Click here to download our Returns form.


The information contained on this website is for general guidance only. Carpets Direct (GB) Ltd makes every effort to ensure that the information and advice on this website is accurate, it is not comprehensive and by using this website to order goods you are agreeing that you are a b2b customer.

Accordingly, the information and advice offered on this website should not be relied upon, and expert advice should be sought from an appropriate professional.

Carpets Direct (GB) Ltd reserves the right to change or update any website content, prices or products at any time without prior notice.

The material on the "" website is provided 'as is', without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect in relation to this website.

All sizes quoted are approximate. Imagery used on the website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on this website.


Save for the remedies set out in our Refunds and Returns section (above) and to the extent permitted by law, we, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of this website.

This does not include or limit in any way our liability:

a) for death or personal injury caused by our negligence;

b) for fraud or fraudulent misrepresentation; or

c) for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

In the event that we are held responsible for any loss or damage, our aggregate liability shall in any event be limited to a sum equal to the amount paid by you in respect of the product or, in the event that liability does not relate to the purchase of a product, our liability shall be limited to £1,000.

We accept no liability for any loss of income or revenue, loss of business, loss of profit or contracts, loss of anticipated savings, loss of data, waste of management or office time, or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We will not be liable to you where we are unable to perform our obligations due to matters outside our control.


We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted to the site and will take effect immediately. You should, therefore, read the terms and conditions each time you access this website.

The material and information contained in this website is not aimed at, or meant to be viewed by, persons other than those in the United Kingdom. Any person who chooses to access this website from other locations is responsible for compliance with applicable local laws.

The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.